T&C

SHOPPING PROCEDURE

Thank you very much for your orders. You will receive an 'Order Confirmation' email by the system automatically once you confirmed and completed the payment process.
We will send a 'Shipping Confirmation' email to you after we have dispatched your order within 7 days.

PAYMENT METHODS

All prices on FANS-HOBBY Online Shop are listed in US Dollars. We accept Visa, MasterCard, American Express and PayPal. All credit card transactions are processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment. PayPal uses the best commercial encryption technology. We receive payment from PayPal without ever seeing sensitive financial details like your credit card or bank account numbers.

DELIVERY

We offers worldwide shipping to most countries.

Shipping fees will be depended on different countries.

Hong Kong orders are shipped by Hong Kong Post or our local courier team. 
All deliveries are made within 7-9 days.

You may also able to go the below websites to track your orders:

Hongkong Post http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

International orders are shipped by Hong Kong Post / SF Express. 
All deliveries are made within 14-20 days.

You can go to the below websites to track your orders:

Hongkong Post http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
SF Express http://www.sf-express.com/HK/ZF/dynamic_functions/waybill/ 

In the rare circumstance that your item is missing from your order please follow the directions or contact customer service at info@fans-hobby.com.

 

RETURN & EXCHANGE

Merchandise ordered through the online shop cannot be exchanged.

If the product is damaged or do not correspond with how the product was presented on FANS-HOBBY Online Shop, you have the right to enter a claim.

Please contact customer service at info@fans-hobby.com with a photograph of the damage/error within 7 days of having received the goods. When we have received the product and approved the claim you will be informed and a new product will be sent to you.

CUSTOMS CHARGES

If the customer's country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The fees will be collected by the Post Office or courier service provider of the customer's country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility on this circumstances. We do not issue any proof of export documents, such as proof of country of origin, or export visas.